CUSTOMER SERVICE

YM Live Support

Call : +63-02-413-3333
(smart) +63-908-8848712
(globe) +63-917-8240400
(sun) +63-925-5902010
USA No: +1-213-9841010
E-mail : info@regaloph.com

1. What does Regaloph offer?
regaloph makes it possible for you to send gifts to your love ones residing anywhere in the Philippines. Through this service, you can order from the choicest gift items shown on the site while making the payment online. The gift will be delivered at an approximate time and address given by you, according to your specifications.

2. How can I place an order/make the payment?
Kindly click here to learn the ordering process.

3. Can I phone or fax my order?
No, orders are accepted only online after securing your payment through the credit card information submitted by you.

4. Which credit cards does regaloph accept?
we accept all of the major credit card including MasterCard and Visa cards (both Philippines and International). we also accept Paypal payment

5. Is my credit card number secure?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

6. How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us.

7. From where are the items bought?
all product of regaloph come from very reputed department store of metro manila.  Food delivery of regaloph from respective restaurant  that we mentioned in our website.


8. How much time do you take to deliver after the payment has been made?
We shall deliver your gift same day for metro manila and next day for provinces if you order before 10AM manila time  or on the approximate delivery date mentioned by you in the order form.

9. How do I know that my gift has been shipped?
Confirmation through e-mail shall be sent to you after your gift has been shipped. You may also track your order status online by logging into My Account.

10. Can I send some message with the gift?
Yes, you can send your message with the gift. Just type in your message in 'Your Personalized Message' box while making the payment online. Your message will be delivered along with the gift.

11. Can I have the gift delivered on a particular date?
Yes. You simply need to select the desired delivery date while placing an order online. The gift will be delivered on the specified date.

12. How do I check the current status of my orders?
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed. To check the status online of your pending orders, click on the My Account link in the top right of any page on our site. This will take you to your My Account page, where you can click on the link to your order number link to view the status of all orders that have / havenot yet been delivered. To view the status of a specific order, click on the Order Number.